- In order to ensure that we are meeting our standards of providing you with the best possible quality, we ask that you allow 4-6 weeks for the shipping of your item. 

- Please keep in mind that we will be hand sifting and personally selecting each of the crystals for your piece. Since crystals vary greatly in their size, shape, clarity and color, any product containing raw crystals may appear slightly different than the photo you have seen listed on our site. 

- INTERNATIONAL CUSTOMERS: Your package may accumulate additional charges upon arrival into your country. Customs fees and taxes vary depending on location and we cannot be held responsible for these fees. International shipping does not include tracking or insurance. Registered mail available upon request.

- Due to the fact that each of our products are made to order, we will not be offering refunds. We will administer free repairs to any items that have been damaged in transit, as well as products that may have malfunctioned due to fault of our own (customer responsible for shipping fees).

- Please note that each of our pieces are cast individually and may vary slightly in size and appearance.